Terms and Conditions

1. Scope and Conclusion of Contract

These terms and conditions apply to the hotel accommodation contract as well as to all additional services and deliveries provided by the hotel.
The contract is concluded upon the guest’s request and the hotel’s acceptance. The hotel may confirm the booking in writing.

2. Services, Prices and Payment

The hotel is obliged to provide the booked rooms and agreed services.
The guest is obliged to pay the agreed prices for accommodation and any additional services used.

If the period between contract conclusion and fulfillment exceeds four months and the general price for the agreed service increases, the hotel may adjust the agreed price by up to 10%.

Invoices are payable immediately upon receipt without deduction.
The hotel may request a reasonable advance payment or security deposit.
The guest may only offset claims with undisputed or legally binding claims.

3. Room Availability and Return

The guest has no entitlement to specific rooms unless confirmed in writing.
Rooms are available from 2:00 pm on the day of arrival.

Unless otherwise agreed, rooms must be occupied by 6:00 pm on the arrival day. After this time, the hotel may reassign the room unless a later arrival has been communicated.

On the day of departure, rooms must be vacated by 10:00 am.
Late departure may result in additional charges:

• until 6:00 pm: 40% of the room rate

• after 6:00 pm: full room rate

The guest may prove that no or less damage has occurred.

4. Cancellation by the Guest

The guest may cancel the reservation at any time.

If a cancellation period has been agreed, no charges apply within that period.
After that, the hotel may charge compensation as follows:

• Up to 7 days before arrival: free of charge

• 6 to 1 day before arrival: 80% of booked services

• On the day of arrival: 100% of booked services

Specific cancellation policies may apply depending on the booking.
For non-refundable rates, the full amount is due at the time of booking and is non-refundable.

The hotel may also calculate compensation individually.
The guest has the right to prove that no or lower damage has occurred.

5. Cancellation by the Hotel

The hotel may withdraw from the contract if:

• the guest does not waive a cancellation right after inquiry

• there is justified reason to believe the stay may disturb operations, safety or reputation

• an agreed advance payment is not made

In such cases, the guest has no claim for compensation.

6. Liability

The hotel is liable for essential contractual obligations in cases of negligence and intent.
Otherwise, liability is limited to gross negligence or intent.

Liability is limited to foreseeable damage.
Indirect and consequential damages are excluded.

Maximum liability:

• €2.5 million for personal injury

• €50,000 for financial damage

For items brought into the hotel:

• up to 100 times the room rate, max. €3,000

• valuables: max. €750

• items stored in the hotel safe: insured up to €25,000

The hotel is not liable for damage to vehicles parked on hotel premises, unless caused by gross negligence or intent.

The same applies to wake-up calls or message handling.

Claims must be reported immediately, otherwise they expire.

7. Final Provisions

Place of performance and payment is the hotel’s registered office.

If any provision of these terms is invalid, the validity of the remaining provisions remains unaffected.
The invalid provision shall be replaced by one that most closely reflects its intended purpose.